Q: Are all INGS Skincare products clean?

Yes, our products are clean, natial, cruelty-free, vegan, and formulated without gluten, sulfates, harsh chemicals and synthetic fragrances.

 

Q: Are INGS products natural and organic?

INGSSKINCARE's goal is to make products as natural as possible, but more importantly, the ingredients in the products must be effective and safe for your body and skin. Natural ingredients can be irritating, so we always formulate our products with soothing, low-hazard ingredients!

 

Q: What skin types are suitable for INGS products?

All INGSSKINCARE products have been developed in collaboration with a first-class technical research and development team and leading biotech labs, and they are formulated for all skin types. We recommend that you perform a patch test before use or share our ingredient list with your healthcare provider.

 

Q: What payment methods are supported?

We accept VISA, MasterCard, Diners Club, American Express, and Paypal as well as other methods that are updated to be available on the Checkout page of our website.

 

Q: Is my payment secured?

Your payment is secure and your information always remains private. All information is in encrypted form to ensure the overall security of all sensitive information.

 

Q: Can I pay with my Paypal account?

Of course, Paypal is an accepted form of payment.

• Select PayPal as your payment method in the checkout.
• You will be redirected to the PayPal website to continue the payment.
• If you are already a PayPal customer, you can log in with user data and confirm the payment.
  If you are new to PayPal, you can create a PayPal account and confirm your payment.

You will be returned to the shopping home page and your order and payment will be successful.

 

Q: Can I cancel my order?

You can cancel your order before the product is shipped, and you will receive a full refund. If the product has already been shipped, we cannot cancel the order.

 

Q: Can I return the goods if they have quality problems?

We try our best to guarantee product quality. If you receive the items with quality problems, you will get a full refund. We will bear the cost of freight as long as the reason for returning the item is due to quality issues or a mistake on our part.

 

Q: What if I receive a damaged product?

We apologize that you received a damaged item. Please contact us at hello@ingsskincare.com and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.

 

Q: Can I return an item without any quality problems?

We accept returns for any reason up to 30 days from the date of receipt of the goods. However, you need to bear the return postage.

 

Q: How do I return my items?

Please feel free to contact us at hello@ingsskincare.com. Our customer support team will help you effortlessly. For more information, please read out Return Policy.

  

Q: How long can I get a refund?

It depends on the original payment method:

For Credit cards, it can take 3-15 business days for the refunds to be reflected in your account. (Depends on the bank)

For Paypal, it can take about 1 business day for the refunds to be reflected in your account.

 

More Questions?

Please feel free to contact us at:hello@ingsskincare.com.